5 Principles to Inspire, Encourage, and WOW
What is it about Zappos that makes their customers so delighted? Author Joseph Michelli was granted full access to Zappos employees across the organisation and writes about the big Wow.
“Wow and caring are celebrated at Zappos, whether they are delivered to customers or to members of the internal Zappos family,” he writes. “The more that wow and caring are seen and acknowledged, the more joy will be experienced by all stakeholders.”
Listen to this on demand webinar to hear Joseph Michelli, author of THE ZAPPOS EXPERIENCE: 5 Principles to Inspire, Engage, and WOW, distill the five primary leadership principles and core values that enhance the customer experience, increase employee engagement and drive innovation. Listen to this on demand webinar today.
On demand webinar details:
On Demand Webinar. Listen from the comfort of your desk or on-the-run through a mobile device.
Speaker: Joseph Michelli
About the Author:
Joseph Michelli, The Michelli Experience
Joseph Michelli is an internationally sought-after speaker, author and organisational consultant. Joseph’s book, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary regularly achieved bestseller status on The Wall Street Journal, BusinessWeek and USA Today bestseller lists. He has conducted hundreds of radio and print interviews, as well as major media broadcast appearances. Read more about Joseph Michelli.
Here’s what people are saying about The Zappos Experience:
|“If you’re looking for an inspirational path for creating a likable, trustworthy, and wow! organisation, you’ve hit the mother lode.”— Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions|
|“Delivering Happiness can help inspire the why of your business; The Zappos Experience can contribute to the how.”— Tony Hsieh, CEO of Zappos.com, Inc. and bestselling author of Delivering Happiness|
|“Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable.”— Seth Godin, author, Poke the Box|
|“This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don’t just read it; use it.”— Tony Hawk, Professional Skateboarder and author of HAWK—Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO|
|“Almost everybody knows about Zappos’ success, but few understand how Zappos achieved it. Now, thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success.”— Mark Sanborn, Author, The Fred Factor and You Don’t Need a Title to be a Leader and President, Sanborn & Associates, Inc.|
|“In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic and happiness being crafted by one of the most influential companies of our generation.”— Eric Ryan, method co-founder – person against dirt|
About the BOOKED for Lunch Webinar Series:
|The BOOKED for Lunch webinar series are free lunch-time webinars that feature bestselling business authors and thinkers. Presented by HerBusiness and GoToWebinar these events are open to men and women who seek to expand their business education and to be inspired by thought leaders who will present new trends, big ideas and pose thoughtful questions. To participate all you need is access to the internet. So, book yourself in for the next Booked for Lunch series and get ready for some powerful food for thought. Read more about the BOOKED for Lunch webinar series.|