Penny owner of award-winning corporate travel agency Spencer Travel.
For 60% of her staff, Spencer Travel has been their only job – and, this team dynamic, Penny tells us, is part of the reason for her success.
In this In Her Shoes video interview we discuss:
- How starting off stuffing envelopes was her foot in the door of the travel industry
- Why she focuses on staff training as a way to build business culture
- How also how taking the time to believe in your staff pays off and
- The importance of mentoring