Joseph Michelli distills the five primary leadership principles and core values that enhance the customer experience, increase employee engagement and drive innovation._The more inspired you are to wow your customers and clients in an unconventional way, the more Wowed everyone becomes.
The book has been “Zappified” using the Zapponian combination of technology, service and a heaping dose of humor. There are 17 QR codes throughout the book, taking you from an epic Nerf battle at Zappos headquarters to Facebook page devoted entirely to “Delivering Happiness.” (Check out the “Do Not Click Here” QR code on pg. 90.)_
Here’s what people are saying about The Zappos Experience:
“If you’re looking for an inspirational path for creating a likable, trustworthy, and wow! organisation, you’ve hit the mother lode.”
—Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions
“Delivering Happiness can help inspire the why of your business; The Zappos Experience can contribute to the how.”
— Tony Hsieh, CEO of Zappos.com, Inc. and bestselling author of Delivering Happiness
“Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable.”
— Seth Godin, author, Poke the Box
“This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don’t just read it; use it.”
— Tony Hawk, Professional Skateboarder and author of HAWK Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO
“Almost everybody knows about Zappos’ success, but few understand how Zappos achieved it. Now, thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success.”
— Mark Sanborn, Author, The Fred Factor and You Don’t Need a Title to be a Leader and
President, Sanborn & Associates, Inc.
“In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic and happiness being crafted by one of the most influential companies of our generation.”
— Eric Ryan, method co-founder – person against dirt
