Delivering Happiness: A Path to Profits, Passion and Purpose
By Tony Hsieh
Delivering Happiness made #1 on The New York Times Bestseller List!
- Pay new employees $2000 to quit.
- Make customer service the responsibility of the entire company, not just a department.
- Focus on company culture as the #1 priority.
- Apply research from the science of happiness to running a business.
- Help employees grow both personally and professionally.
- Seek to change the world.
- Oh, and make money too.
Sound crazy? It’s all standard operating procedure at Zappos, the online retailer that’s doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In his first book, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business; through LinkExchange (acquired by Microsoft for $265 million), Zappos, and more.
Tony shows how a very different kind of corporate culture is a powerful model for achieving success and how by concentrating on the happiness of those around you, you can dramatically increase your own.
