How to reward customers, create a loyal fan base and transform your customers’ experience.
The way that we interact with customers has changed. The environment for businesses has transformed over recent years. Client expectations are higher and the level of transparency and involvement that many customers expect has been ‘turned on its head.’ So, how do you reward and thank the very people who are keeping you in business and driving new business to you? Rewards for Business is a new webinar, presented by the Australian Businesswomen’s Network and sponsored by American Express.
During this webinar, we’ll look at:
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With real-life examples, we’ll see how some of the world’s great businesses are winning the hearts and minds of their customers, and how you can too. Guest Speakers:
Debra Templar, The Templar Group Debra Templar is one of Australia’s leading retail enthusiasts, keynote speakers and business coaches. She has an abundance of retail experience, including sales (retail and direct sales), management, merchandising, customer service, and so much more. Her articles and seminars are an inspiration to many, many retailers who work hard every day to build their businesses. She is a regular contributor to Australian Business Solutions, StartUp Smart Daily and Greenworld.
Clare Kinsey, Membership Rewards, American Express Clare has worked at American Express for the past six years across a broad range of roles in Australia and overseas, and is instrumental in developing and delivering the ongoing strategy and development for the American Express Membership Rewards loyalty programs in Australia and New Zealand. American Express was the first financial services provider worldwide to launch a loyalty program in 1992, and has won multiple awards in Australia.
Jenn Lim, Delivering Happiness Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company that she and Tony Hsieh (CEO of Zappos) co-created in 2010 to inspire happiness in work, community and everyday life.
About Delivering Happiness:A Path to Profits, Passion and Purpose By Tony Hsieh If you want to truly wow your customers, we recommend a copy of the book Delivering Happiness by Zappo’s CEO, Tony Hsieh. It shows how a very different kind of corporate culture is a powerful model for achieving success and happiness. Order your copy of Delivering Happiness from Booktopia today and save.
Event Details:
Rewards for Business
| Date: Times: | Tuesday, 28 June 2011 10.15am for 10.30am – 12.00pm AEST (Check your timezone.) | |
| Venue: Price: | Webinar – Your home or office. FREE Those not able to attend should still complete their registration. A recording of the webinar will be sent after the live event. Note: You will need internet access to participate in this GoToWebinar. Call costs may apply if you do not use VoIP (Voice over Internet Protocol). Learn more about GoToWebinar. |
What is a webinar? A webinar is a web-based seminar. To participate you will need high-speed internet and a USB headset (with microphone). Instructions will be sent to you on receipt of your registration. Not a member? Join today and you save hundreds of dollars each year on workshops designed to help you be more successful as a businesswoman. Membership is less than $1 a day! Learn More about Membership Now. Is this event right for you? This event is suitable for women in all stages of business. What’s Next? Register below through our secure online shopping system. Upon registration you’ll receive confirmation of your attendance. If you have any questions you can send us an email or, call 1300 720 120. If you are a member, remember to login to get free entry.
