Masterclass: Effective Customer Feedback Surveys

Customer service remains a great way to differentiate your business, to innovate and to improve products and services. Getting customer feedback is, however, an art. Join us on 27 March when Kate Tribe of Tribe Research hosts a Masterclass on how to design effective customer feedback surveys. During this one-hour interactive sessions, we’ll look at:

• The Survey is part of a feedback cycle. How to have a clear aim and develop a communications strategy around it.
• Utilise with whole business. Identify the existing data that you can utilise to increase the value of your survey for your business.
• Do a brand check with your survey. The survey is a communication and feedback tool. What does it say about you and your business?
• Some key questions that are good to ask customers.
• How many participants do you need to get started?
• The basics around incentives. What works and what doesn’t.

What is a Masterclass?

Masterclasses are small-group sessions that focus on specific member issues and offer practical advice in a hands-on way. Masterclasses are one of the many benefits of Growth Membership and are often conducted by other Growth members who are experts in an area that is needed and wanted. Watch the December 2011 Masterclass on Effective Website Copy.   Event Details:

Masterclass: Effective Customer Feedback Surveys – National Webinar

Note: You will need internet access to participate in this Webinar. Call costs may apply if you do not use VoIP (Voice over Internet Protocol).   Your Speaker: