The First Impression Phase
During the first impression phase, we have available a very small window of opportunity in which to make impact and engage another individual. Interestingly, image may play a crucial role so it certainly makes sense to present yourself in a fashion that suitably reflects your role or position. Conveying credibility is fundamental to business success and in some instances, technical knowledge may not be sufficient to get clients over the line. In order to enhance credibility, core skills may require backing up or alignment with professional presentation, clear communication and correct protocols – all elements of the first impression. Though training in soft skills is often ignored, proficiency in these areas has a significant impact on business performance, client satisfaction and personal empowerment.
Can I Manage Perceptions Formed By Others?
Perceptions formed by others will include various assumptions about character, trustworthiness, professional status, education levels and are influenced by our upbringing, values and ideals. Individually, we can endeavour to positively influence another by focusing on and developing personal presentation, body language, protocols and speech. Knowledge in these areas enhances confidence and confidence enhances credibility. Demonstrating an eye for detail signifies a level of care and pride in what we do.
Why A Great First Impression?
Good, ordinary and average is a standard experienced regularly, so in order to maximise impact, we need to be great! By delivering great we are strategically providing a point of difference outside the norm, ensuring a memorable experience for our clients. Everyone loves to be a part of something unforgettable. The emotional impact of this different and unique experience, generates recognition and subsequent reward – maybe it means attaining that all-important sale or referral.
What Are The Advantages of Creating A Great First Impression?
Creating and sustaining a great first impression builds on personal and professional visibility.It demonstrates who you are and what you stand for. Proficiency in soft skills boosts employee morale and confidence, which in turn, enhances customer service levels. Positive impressions are now considered to be so influential that many businesses are prepared to invest in staff training to address such needs and meet specific soft-skill gaps. Particularly so, with sales and client focused teams where perception is considered pivotal.
So How Can I Create That Great First Impression?
Since competitors are able to offer similar skills, knowledge and experience it is important to address and manage your professional message in a way that generates recognition. The following tips might assist you in projecting a great first impression:
- Politely introducing yourself and others – don’t forget to smile.
- A firm, professional handshake – no wet fishes or bone crushers allowed!
- Impeccable presentation and grooming that supports your role – consider your audience or clientele.
- Congruence in verbal and non-verbal communication – ensure your body language is receptive and aligns with your speech.
- Engaging small talk and active listening – open questions and let others contribute.
- Correct business and social protocols – understanding and implementing the rules of acceptable behaviour in any situation.
Remember, you have the power to be great instead of good so make every impression count!
