25 June 2012 – The key to optimum sales is understanding your target market, customer service expert Michelle Pascoe explains at the HerBusiness upcoming webinar this Thursday, 28 June 2012 at 10:30am AEST. With greater market choice than ever, the quality of a company’s products and services is not enough to guarantee business success. According to Pascoe, the first impression is vital, but must be followed through with customer service that exceeds expectations. The Masterclass webinar provides a personal, small-group setting, where Michelle Pascoe will give practical feedback to contributors on how to improve their websites and business cards to attract and engage customers and provide better customer service. Pascoe will speak on:
- Creating a positive organisational culture
- Understanding the customer
- Engaging the customer
As an Accredited Trainer and Assessor, Michelle Pascoe is passionate about customer service, leadership and coaching. Since establishing Optimum Operating Procedures and Services (OOPS) in 1994, Pascoe has developed her company into a leading edge provider to the hospitality industry.
“I deliver high energy and high-content workshops engaging audiences, leaving them enthused, empowered and their potential ignited,” Michelle Pascoe explains.
For more information and to register for the Masterclass webinar with Michelle Pascoe, visit the HerBusiness website. The webinar is free for Growth members. You can also submit your website and business card for review during the live webinar. Submissions must be made at least three (3) days prior to the webinar.
