Susan Williams is the founder of award-winning business The Finishing Touch.
From modest beginnings 16 years ago, The Finishing Touch now employs more than two hundred casual staff nationally, and has a franchise in New Zealand. It has been independently recognised with more than 20 major industry and government awards.
In this video interview we discuss:
- How Susan has differentiated her business, The Finishing Touch, from competitors
- The strategies Susan uses to manage over 200 casually-employed staff
- Why employing mature aged people has proved to be a winning formula and
- The challenge of having such a wide network of operation, and how technology helps overcome this
Enjoy this interview with Susan Williams.
