In this age of participative management and employee empowerment surely a situation like this merely highlights one last dinosaur in the executive suite. Well, not necessarily because it’s not just the responsibility of management to ensure staff are informed... read more
Can you recall a person – someone older, patient and wise – who helped you find your way when you were young and searching for meaning in your life? Someone who understood you and helped you to see the... read more
I finally took the plunge and invested in a company website in 2005. It was an exciting and much anticipated moment as the site was long overdue. I sat down with my designer and programmer and discussed the brief.... read more
In the old days, the bad guys always wore black hats and carried violin cases. Unfortunately these days, it is much harder to spot people who would rob you blind, especially on the Internet. Online, if there is an... read more
3 Hats Imaginative Food Merchants has a well-earned reputation for producing and delivering gourmet gifts for all occasions. Joanne Kessell started the business eight years ago, building it from scratch into a thriving company today. Where did the idea... read more
If you’ve seen the new movie release High Fidelity you’ll know it stars the talented John Cusack and his equally gifted, but less well-known, sister Joan. In the film John is a dishevelled character, physically and emotionally. He is... read more
Customer service is vital for success in today’s business environment. So is customer satisfaction. Providing and maintaining outstanding customer service will be the critical difference in your business’s success. If you are not focusing on your customers and their... read more
Word of mouth is a very powerful public relations weapon. Yet not everyone realises that one of the best ways of generating it is through publicity. Publicity is getting free editorial coverage in newspapers or magazines or being talked... read more
I sent out my first e-newsletter (commonly called an e-zine) this month. But before doing so I decided I needed to do some research. First I visited the Internet and typed in ”how to write an e-zine”. I found... read more
When you are writing for the web, you can’t go wrong if you follow the KISS principle – Keep It Simple, Stupid! Headlines should be simple and direct, and content should be short and to the point. Remember, you... read more
Last issue we discussed some of the Internet success strategies you can use for your business. Your choice of domain name is a great starting point but is all too often neglected as part of a Web strategy. Providing... read more
Mission or Vision Statements are familiar to most people in business but surprisingly few small businesses actually use them. The purpose of such a statement is to put your business philosophy or reason for being into a brief, memorable... read more
