I’m Listening! Really I am!
If there is one skill that has the ability to significantly impact every part of our daily life, it’s the skill of effective listening. Sadly, this isn’t something we are positively taught in school or at home. Yet our... read more
Influence – it’s everywhere
Influence: An invisible or imperceptible action exerted by one thing or person on another; the power of producing effects by invisible means; to modify, affect, sway; to move or impel to (do) something. – Macquarie Dictionary Whether or not... read more
Interview Your Goals for the New Millenium
Celebrating the New Year and set-ting new goals go hand in hand. Even though nothing really changes from 31 December 1999 to 1 January 2000, the New Year symbolises a fresh start. Time to reassess the goals you have... read more
Investing in an accounting system
MYOB, QuickBooks, Arrow, Sybiz, Attache, ACCPAC, CBA… Did you know that there are more than 100 computer-based accounting systems on the market for small and medium Australian businesses? No wonder it takes so long to find the best accounting... read more
Keeping in Contact with Customers
We all know how hard it is to keep track of information in a small business, and the most important information that any business can have is information about its clients. A contact management system does what it says!... read more
Know your worth and connections will follow with Robyn Henderson
What are the habits of networking masters? Robyn Henderson has spent ten years talking and writing about networking. Her fifth book, Masters of Networking ($27.50), sheds light on the styles of highly successful networkers. Robyn”s passion for telling people... read more
Make your database count!
Does your business need a database? We’ve all seen it – someone scratching their head, rustling through papers or clicking through files saying, “I know it’s here somewhere”. Information is the lifeblood of any business – whether it is... read more
Pophouse – Interview with Rosemary Herceg
Where did the idea for the company come from? My business partner and I wanted to build a house of ”popular culture” – one that identifies trends, forecasts social movements, understands the 21st century definition of ”brand” and one... read more
Recognise the Lifetime Value of Your Customer (LVC)
In the last edition of The Networker, I talked about Customer customer Loyalty loyalty and the importance of building a “Back-end” for your business. To recap: “Front-end” simply means the first sale that you make to your customer. the... read more
Suzanne McGowan – Fastway Couriers
What has been the biggest hurdle? Gaining acceptance for my ideas, which were considered somewhat feminine or irrelevant in the world of transport. Also, establishing my own identity as distinct from being viewed as an adjunct to my husband... read more
The Magic Of Networking
Imagine waving a magic wand and having every current and past customer re-use your services in the next 60 days. In dollar terms, think how many thousands this would be worth to you. Many organisations these days forget that... read more
Who said you had to be the lone ranger?
The signature on my email currently includes the Albert Einstein quote “Nothing great was ever done alone.” And if you think about some of the people who have done great things – Neil Armstrong, Mother Theresa, Sir Edmund Hilary,... read more