You know what annoys me? Text book customer service. It comes across as fake, as if the person serving has been told to go through the motions or is being “nice” just to make me come back and buy... read more
When business writing isn’t something you do every day, sitting down to write an article, brochure or webpage can be quite daunting. You know what you want to say, but you’re not confident that you can translate it into... read more
Many small business owners are sceptical about using social media as part of a marketing strategy for their business. This is predominantly due to fear of the unknown and really understanding the power of social media and its potential... read more
Sydney, 23 April 2012 — HerBusiness has released a new eBook showcasing how businesswomen have tapped technology to propel themselves to the top of their industries. Sponsored by Optus Business, the eBook is titled Innovation Through Technology: The Innovation Secrets... read more
How do you vision and create business and personal growth? It is easier than you might think. We all have the power within us to take our life and business to the fullest potential, which means we are able... read more
It’s the worst case scenario for many businesses, especially small businesses: one of your best staff members submits a resignation. At the time, you probably would consider doing anything at all to keep them and retain them as part... read more
Were we expecting to have a great customer service experience when we looked at vacuum cleaners last Sunday? Not really – we just needed something that sucked! (unlike the sadly ineffectual model we were replacing). We ended up at... read more
Networking is one of the most important marketing tools for yourself and your business. Networking is one of the best ways to gain new clients, customers or connections in your industry and the business community. Networking isnt just about... read more
Most productivity experts offer a logical, linear way of being productive, that works for logical, linear, left-brain thinkers, but leaves the rest of us creative types feeling frustrated and unproductive because we can’t seem to follow those types of... read more
When it comes to customer service and Australian businesses, often we find ourselves comparing the customer service experience in Australia to that which we experience when travelling to or dealing with US merchants. I know I do it. Obviously... read more
Click here to download this episode. Welcome to the herBusiness program, where we interview inspiring businesswomen and entrepreneurs. In this episode, we speak to Anneke Seley, Founder of Reality Works Group and co-author of Sales 2.0: Improve Business... read more
Women business owners say creating a business plan and mentor support as keys to overcoming business challenges. When the Australian Businesswomen’s Network recently polled 55 women business owners about their biggest business challenge, we weren’t very surprised by the... read more
