Learning to communicate in the digital age is one of the challenges that managers face today. In face-to-face communication we understand much more of what is said through body language – how fast someone talks, how loudly, their intonation... read more
How your company handles inquiries can make a big difference not only to your immediate orders but also to whether customers file away your details for future reference. It’s not difficult to establish a system for handling inquiries, yet... read more
The Australian Bureau of Statistics tells us that only 20% of businesses will still be running successfully after five years of operation. Furthermore, of that 20%, more than 80% will close down or disappear over the subsequent five years.... read more
Over the past 12 months I have undertaken extensive research asking some of Australia”s leading businessmen simply: “What irritates you the most when working with women?” Two points I heard over and over again will not surprise you: They... read more
Emotions affect our working lives much more than we care to admit. You can probably think of many times when your emotions have had a strong influence on your ability to work, think and interact with other people. How... read more
If there is one skill that has the ability to significantly impact every part of our daily life, it’s the skill of effective listening. Sadly, this isn’t something we are positively taught in school or at home. Yet our... read more
If there is one skill that has the ability to significantly impact every part of our daily life, it’s the skill of effective listening. Sadly, this isn’t something we are positively taught in school or at home. Yet our... read more
There will be times when your product will require a touch of creative flair, but you don’t have the resources and budget to have it designed by a professional. By using your good sense and eye for detail and... read more
With the vast numbers of overseas visitors to Australia each year, you may have the opportunity to sell your products or services to a wider range of people from different cultures than ever before. What an opportunity! But what... read more
Ten key ways to communicate more effectively So many miscommunications occur in business and in our lives in general. So how can we communicate more effectively? The answer is not one dimensional, nor a formula that can be followed... read more
“I’ve written you a long letter because I didn’t have time to write you a short one,” Oscar Wilde once quipped. The notorious author and playwright struck right to the heart of the difference between good writing and simply... read more
Want to add impact and stretch your marketing dollars further? Perhaps it’s time to revisit the role that public relations plays for you. What exactly is PR? Public relations is, to put it simply, relations between your business and... read more
