When the market place gets tough, we think about how we can sell more products and services by finding new customers – rather than going back to our existing customer base and turning the one time buyer into a... read more
In any organisation, the hardest thing to do is to create a breakthrough result. The essence of any breakthrough is to be able to look at a situation in new and innovative ways. Consider how Nudie has been able... read more
We receive a present worth $100 – we send a card. We receive a client contract worth $1,000 – yet we generally don’t put pen to paper and say thank you – were too busy, and more often than... read more
There are a number of things you can do and when they are combined with a bit of focus, discipline and consistency they create the magic pill. But for most, what is required can be a little too much... read more
The most important factors that determine how happy an employee is in her job and how effective and productive she is in it are: Does the person feel that she has the opportunity to do what she does best,... read more
The lack of strong boundaries is one of the chief causes of stress, overwork and feelings of overwhelm in the business environment. Clearly set boundaries help other people to understand how you want to be treated. They are the... read more
In this age of participative management and employee empowerment surely a situation like this merely highlights one last dinosaur in the executive suite. Well, not necessarily because it’s not just the responsibility of management to ensure staff are informed... read more
Learning to communicate in the digital age is one of the challenges that managers face today. In face-to-face communication we understand much more of what is said through body language – how fast someone talks, how loudly, their intonation... read more
How your company handles inquiries can make a big difference not only to your immediate orders but also to whether customers file away your details for future reference. It’s not difficult to establish a system for handling inquiries, yet... read more
The Australian Bureau of Statistics tells us that only 20% of businesses will still be running successfully after five years of operation. Furthermore, of that 20%, more than 80% will close down or disappear over the subsequent five years.... read more
Over the past 12 months I have undertaken extensive research asking some of Australia”s leading businessmen simply: “What irritates you the most when working with women?” Two points I heard over and over again will not surprise you: They... read more
Emotions affect our working lives much more than we care to admit. You can probably think of many times when your emotions have had a strong influence on your ability to work, think and interact with other people. How... read more
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