The diversity in people always fascinates me. And when it comes to customer service, the differences in personalities can be particularly striking. It’s the people involved (rather than the specific product) that makes the service memorable in either a... read more
With the vast numbers of overseas visitors to Australia each year, you may have the opportunity to sell your products or services to a wider range of people from different cultures than ever before. What an opportunity! But what... read more
Ten key ways to communicate more effectively So many miscommunications occur in business and in our lives in general. So how can we communicate more effectively? The answer is not one dimensional, nor a formula that can be followed... read more
A useful definition of insanity is: “Doing what you did yesterday and expecting a different outcome.” Uh huh. I agree – it’s crazy! Yet how many of us want improved lives and enhanced performance – without the will to... read more
Your goals are WHAT you want to achieve, where you want to go. But to achieve them you should also look at the WHO of the project: the sort of person you would need to be and how you... read more
Celebrate! Celebrate! Celebrate! If you are feeling bogged down, flat or feel like you are not moving towards your business or career goals as fast as you think you should, it could be time to stop, acknowledge and celebrate.... read more
How many ads can you find that don’t: 1) have a number to call; 2) tell you where you can purchase the product or service; 3) have a clear “what happens now” or “call to action”; 4) have a... read more
Grocery shopping over the internet has taken off in the United Kingdom over the past two years with around 80% of the country’s working women buying their groceries online. This trend is taking off in Australia and a recent... read more
Your first Business Activity Statement (BAS) is due for lodgment on 11 November 2000. Following are 10 things you must remember to do in relation to its preparation. 1. Record Keeping The Commissioner has advised that everyone who lodges... read more
What should you look for in an Internet Service Provider (ISP)? In Australia we have in excess of 700 ISPs to choose from. If you just start calling around asking for ISP price comparison you are likely to experience... read more
Poor cash flow is the number one reason why businesses fail. Cash flow is the balance between your income and your expenditure. When these get out of balance, or your timing is wrong, your business is drained of its... read more
Franchising is fast becoming one of the most popular ways to do business in Australia. It offers small businesses a way to become established with all the benefits of a larger business. A well ordered and efficiently run franchise... read more
