If there is one skill that has the ability to significantly impact every part of our daily life, it’s the skill of effective listening. Sadly, this isn’t something we are positively taught in school or at home. Yet our... read more
Influence: An invisible or imperceptible action exerted by one thing or person on another; the power of producing effects by invisible means; to modify, affect, sway; to move or impel to (do) something. – Macquarie Dictionary Whether or not... read more
Every business person knows that every business needs a plan. However, too many companies spend a lot of time and money putting together a business plan that then sits on a shelf and is never seen again. What’s the... read more
So who are my customers and where do they fit into the scheme of things? We all like to think that we really know who our customers are and why they like to buy from us rather than from... read more
There will be times when your product will require a touch of creative flair, but you don’t have the resources and budget to have it designed by a professional. By using your good sense and eye for detail and... read more
What an exciting thing to do – develop a business! For me it’s about alchemy – that amazing mysterious process of creating something wonderfully valuable out of bits and pieces. It reads like a recipe book, really. Take one... read more
If you don’t know where you’re heading, any road will get you there! Start with a plan. Why do we need to plan? A good business plan will guide your business, help you make informed choices and remain focused.... read more
Are you thinking of taking the plunge, quitting your job and diving into the wonderful world of business? Or perhaps you’ve already done it and are now sitting in your home office, terrified and wondering what to do next?... read more
The diversity in people always fascinates me. And when it comes to customer service, the differences in personalities can be particularly striking. It’s the people involved (rather than the specific product) that makes the service memorable in either a... read more
With the vast numbers of overseas visitors to Australia each year, you may have the opportunity to sell your products or services to a wider range of people from different cultures than ever before. What an opportunity! But what... read more
Ten key ways to communicate more effectively So many miscommunications occur in business and in our lives in general. So how can we communicate more effectively? The answer is not one dimensional, nor a formula that can be followed... read more
A useful definition of insanity is: “Doing what you did yesterday and expecting a different outcome.” Uh huh. I agree – it’s crazy! Yet how many of us want improved lives and enhanced performance – without the will to... read more
