Setting the customer experience bar just a little bit higher Our local nursery is a multiple award winner – and not just because they have a wide selection of plants that are healthy and beautifully presented. What sets them... read more
One of the most popular goals in workplace coaching programs is to find ‘work/life balance.’ Work/life balance is such an overused term, as far as I’m concerned, because many people don’t do ‘balance’: they are involved in some elaborate... read more
The government’s introduction of Australia’s first ever Paid Parental Leave scheme was a fantastic win for women and families generally. With the scheme now underway (1st January 2011), the latest argument is who should administer it. The Coalition wants... read more
We all understand the costs, both monetary and otherwise, that a poor hire can have on our business. For small businesses, this impact can be detrimental as an inappropriate hire can have an immeasurable effect on your existing team... read more
For my 2011 blogs I thought I’d run a series called Tips of the Trade. This first tip is for those people thinking about their next piece of advertising or similar marketing collateral. This might take the form of... read more
Email Marketing has become one of the most popular, fastest growing ways for businesses to get their marketing messages out to a large audience in a very fast and cost effective way. Put basically email marketing helps businesses enhance... read more
Some people use meetings to feel busy or get their own way, while others dread the boredom and bickering. Whichever the case, meetings are often a huge waste of time … yet, for some strange reason, the more successful... read more
I reached one of those tipping points in my business this week. You know the ones, where it all makes sense and sense of order prevails. How about you? Have you reached your tipping point yet? I know I... read more
I have a list of books that I aim to re-read every year. One of these is Napoleon Hill’s best-selling all time classic – Think and Grow Rich. Napoleon Hill, poised this question in this book. The concept is simple and powerful... read more
If the way you deal with new business opportunities is a bit like a young puppy, peeing on every tree and sniffing every other dog, then maybe it’s time you put yourself on the leash. read more
I have a list of books that I aim to re-read every year. One of these is Napoleon Hill’s best-selling all time classic – Think and Grow Rich. Napoleon Hill, poised this question in this book. The concept is simple and powerful... read more
‘Strategy’ is a word that is thrown around so much in business development circles, it’s just part of the vernacular. However many small business owners don’t ‘really understand what strategy is … or how to create one. In fact,... read more
