Ever had one of those days? Sometimes the reasons are obvious – the car ran out of petrol, you arrived 20 minutes late to an important meeting, a last-minute job with an urgent deadline got dropped on you at... read more
Influence: An invisible or imperceptible action exerted by one thing or person on another; the power of producing effects by invisible means; to modify, affect, sway; to move or impel to (do) something. – Macquarie Dictionary Whether or not... read more
“The only constant is change.” “Be prepared.” “You never know what tomorrow will bring.” We definitely live in uncertain times – especially so since the events of 11 September 2001. With continuing shifts in our economy, downsizing and outsourcing... read more
Influence: An invisible or imperceptible action exerted by one thing or person on another; the power of producing effects by invisible means; to modify, affect, sway; to move or impel to (do) something. – Macquarie Dictionary Whether or not... read more
The diversity in people always fascinates me. And when it comes to customer service, the differences in personalities can be particularly striking. It’s the people involved (rather than the specific product) that makes the service memorable in either a... read more
