Christine Hepburn

How often do you walk away from any business feeling WOW, that was amazing? Your real competitive edge is in how your customers are treated, with every call, visit, email or view of your website a unique opportunity to... read more

How much of the bottom line of your business is affected by the customer experiences your staff is providing? Every organisation is only as good as each member of its staff. As a business owner or leader, are you... read more