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One of my clients recently decided that it was time re-invent both herself and her business. She realised that she had fallen into the ‘ME-TOO’ trap, not only that she was quietly bored with what she was doing, she... read more
A dilemma facing any service professional/consultant is, should I be giving away free content, and if I am, is it too much? Two presentations I attended at SXSW in Austin, Texas this year basically gave the same answer to... read more
The story begins: A brave woman starts her own business… She wants to be her own boss, set her own salary and experience the rewards of financial freedom, all while creating time to be with her family and raise... read more
This month, I’ve been running a 30-Day Weight Loss-athon. In putting together the daily posts, it’s struck me that many of the strategies I’m applying to weight loss also work for business productivity and time management. In fact, my... read more
Ever wondered what’s behind the secret language website developers speak? Or wanted to know exactly why your developer might try to charge you $500 each time your website content needs a tiny change? Or even just why your beautiful... read more
This month, I’ve been running a 30-Day Weight Loss-athon. In putting together the daily posts, it’s struck me that many of the strategies I’m applying to weight loss also work for business productivity and time management. In fact, my... read more
You know what annoys me? Text book customer service. It comes across as fake, as if the person serving has been told to go through the motions or is being “nice” just to make me come back and buy... read more
It’s the worst case scenario for many businesses, especially small businesses: one of your best staff members submits a resignation. At the time, you probably would consider doing anything at all to keep them and retain them as part... read more
Were we expecting to have a great customer service experience when we looked at vacuum cleaners last Sunday? Not really – we just needed something that sucked! (unlike the sadly ineffectual model we were replacing). We ended up at... read more
Most productivity experts offer a logical, linear way of being productive, that works for logical, linear, left-brain thinkers, but leaves the rest of us creative types feeling frustrated and unproductive because we can’t seem to follow those types of... read more
When it comes to customer service and Australian businesses, often we find ourselves comparing the customer service experience in Australia to that which we experience when travelling to or dealing with US merchants. I know I do it. Obviously... read more
Women business owners say creating a business plan and mentor support as keys to overcoming business challenges. When the Australian Businesswomen’s Network recently polled 55 women business owners about their biggest business challenge, we weren’t very surprised by the... read more
