Myth-Busting Part 2
As I said in the intro to my last post I’ve been ‘in business’ for fifteen years now… and during those years I have learned a lot!!! Bu,t I’m still surprised when I hear business ‘myths’ that were around... read more
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Do You Need to Reward Staff to Retain Them?
Just as poor performers can drain valuable time, energy and money from your business, top performers can add all of these things in spades. Keeping these employees challenged, motivated, happy, committed and loyal to your company for as long... read more
If You Want to Manage It, Measure It.
“What gets measured gets managed.” Although this is embraced without question, lots of business owners are slow to understand its criticality when it comes to effective and sustainable business. There are many reasons why this is the case, but I suspect... read more
Passion for the Experience
Off soon to a Club Med I was reflecting on why Club Med had been such a successful brand for so long, and what sets it apart. It occurred to me that Club Med has the right mix of... read more
Your Email Inbox Contains a Wealth of Knowledge
If you dig deep into your multitude of email Inbox folders you will find a wealth of information that shouldn’t be hidden but should be shared with your team or clients. As a solo-preneur it’s quite easy to rely... read more
Interviewing for Emotional Intelligence
Recruiting the right candidate can be very hit or miss process. Sometimes the ”ideal” candidate turns out to be a disaster, frustrating colleagues and derailing important client relationships. How many times have you experienced a bad hire which leads... read more
How Social Media has Changed Public Relations, interview with Corrie McLeod, Espresso Communicationsa
Social Media has impacted many areas of business, including marketing and public relations. Normally reserved for the professional, public relations for small businesses is easier to manage and is now available to each of us, with the post of... read more
Rescuing Good Food, Rescuing People in Need – Video with Ronni Kahn, Ozharvest
Ronni Kahn, Founder of OzHarvest, was awarded the Australian of the Year Local Hero award for her generous work. OzHarvest is a charitable organisation which has, over the last six years, delivered more than 5.3 million free meals to people in... read more
Customer Service? Are sneaky tactics turning off your customers?
I’m in Melbourne this morning giving a presentation on Collaborating in the Cloud. On check-in, I noticed this sign. The sign outlines the hotel’s policy on the use of credit cards. It explains that there is a surcharge for... read more
How to Choose Your Business Advisors – Video
Before you choose a business advisor, take a good look at what your outcomes are and whether you’re willing to be accountable to another for what you say you want to achieve. Tips and strategies to help you get... read more
Branding: What Remains to be Seen in Your Branding Strategy Video
Annalise Law is 32 and the MD of The Kanga Group – a multi award-winning promotional merchandise organisation. In this interview Annalise discusses the biggest mistakes companies make when trying to establish their brand, ways to make your customers... read more
Business Myth-Busting
I’ve been ‘in business’ for fifteen years now and during those years I have learned a lot!!! I’ve learned the fact from fiction when it comes to running your own business and I can now see the fine distinctions... read more