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 – How to Win Customers’ Hearts and Minds

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Hosted by HerBusiness

On air:

18 May 2011

Click here to download this episode.
Welcome to the herBusiness program, where we interview inspiring businesswomen and entrepreneurs.

In this episode, we interview Vivienne Kane, co-owner of Minuteman Press Prahran, a print franchise. Vivienne is extremely passionate about customer service.

 

Listen to this herBusiness interview with Vivienne Kane to learn:

  • Customer service mistakes that could be costing us customers
  • How to give your customers that ‘better than expected’ service
  • How to get your staff to offer the same level of service you would – as a business owner
  • What to do when things go wrong

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About the host

Suzi Dafnis

Hi there. I’m Suzi Dafnis, CEO at HerBusiness. My BIG passion is helping women business owners to grow and scale their business, so that they can create their ideal lifestyle and make a difference in the world. Every day I am inspired by the more than 30,000 amazing women (and men!) in our community and I love finding the best education, mentors, and resources from around the globe, to help them get the skills, knowledge, and support they need to succeed. It’s been my privilege to lead HerBusiness (formerly The Australian Businesswomen’s Network) for the past 23 years (two+ decades – WOW!) because, whilst I’ve enjoyed success in business, I’ve also experienced the highs and the lows – sometimes you can feel on top of the world and in control and other times you can feel isolated, exhausted and stuck. What has made the biggest difference for me has always been having great people around me and having a lifelong commitment to learning. That’s why I am so passionate about the work we do here at HerBusiness – providing a Connection Network for women in business to get the mentors, contacts, referrals, knowledge, and skills they need to grow their confidence, make more money, build their businesses, expand their network and create the lives they love. My entrepreneurial journey started in the spare room of my Sydney apartment in 1994 when my business partner and I started a boutique events company that represented speakers and authors from the USA, here in Australia. Over the years I’ve grown multiple multi-million dollar businesses in the events, publishing and education niches – with teams in Australia, New Zealand, and the USA. Not everything has worked and there has been a degree of trial and error, and a lot of bumps in the road. But I have always had a strong commitment to always surrounding myself with great mentors and like-minded peers – a Connection Network that I can depend on and who can depend on me to be there for them too. I truly do what I love, every day.  

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About the guest(s)

Vivienne Kane

Vivienne Kane

We help small businesses to communicate effectively with buyers in print Our personalised advice makes sure you produce the right print product for maximum impact. Minuteman Press Prahran has a huge range of customised print and promotional products, and inhouse graphic design if you need it. Our team is here to help you grow sales with print. And that means more money for your business. For more than 20 years, as the co-owner of Minuteman Press Prahran,  I’ve been helping small businesses to communicate more effectively in the real world. To achieve this, at Minuteman Press Prahran we start with the end in mind. We look at the outcome required from each piece of print communication, and advise you on how to choose and use the right print product to achieve that result. Minuteman Press Prahran also includes CalendarPrint, an end to end design and print service for branded customised calendars, which includes free artwork and delivery. We also specialise in book printing for self publishing authors, and have a comprehensive range of branded Promotional Products. I started professional life as a Speech Pathologist, so have had a passion for effective communication for more than 30 years. Combined with my technical experience as the owner of Minuteman Press Prahran, I can help you to turn your print problem into a marketing success story.

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