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 – Business Success Comes From Managing Human Resources

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Hosted by HerBusiness

On air:

6 November 2009

Click here to download this episode.
What is the biggest mistake people make when hiring? How can a small business, with limited resources manage their human resource needs?

Award-winning business owner Phoebe Lane of PKL is this month’s featured entrepreneur.

Phoebe Lane is both the Managing Director and majority owner of PKL, a specialist office support recruitment agency which she established in 1995. Founded in a tiny shared office on Macquarie Street, Phoebe has successfully grown PKL into a national operation employing 39 permanent employees across Australia.

 

Listen to this herBusiness interview with Phoebe Lane to learn:

  • the biggest mistake people make when looking to recruit the right person for their business
  • How can a small business, with few resources best manage human resources as their business needs change
  • Managing resources is hard for many businesses, especially for small businesses. How have you managed resources to maintain growth in the business?

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About the host

Suzi Dafnis

Hi there. I’m Suzi Dafnis, CEO at HerBusiness. My BIG passion is helping women business owners to grow and scale their business, so that they can create their ideal lifestyle and make a difference in the world. Every day I am inspired by the more than 30,000 amazing women (and men!) in our community and I love finding the best education, mentors, and resources from around the globe, to help them get the skills, knowledge, and support they need to succeed. It’s been my privilege to lead HerBusiness (formerly The Australian Businesswomen’s Network) for the past 23 years (two+ decades – WOW!) because, whilst I’ve enjoyed success in business, I’ve also experienced the highs and the lows – sometimes you can feel on top of the world and in control and other times you can feel isolated, exhausted and stuck. What has made the biggest difference for me has always been having great people around me and having a lifelong commitment to learning. That’s why I am so passionate about the work we do here at HerBusiness – providing a Connection Network for women in business to get the mentors, contacts, referrals, knowledge, and skills they need to grow their confidence, make more money, build their businesses, expand their network and create the lives they love. My entrepreneurial journey started in the spare room of my Sydney apartment in 1994 when my business partner and I started a boutique events company that represented speakers and authors from the USA, here in Australia. Over the years I’ve grown multiple multi-million dollar businesses in the events, publishing and education niches – with teams in Australia, New Zealand, and the USA. Not everything has worked and there has been a degree of trial and error, and a lot of bumps in the road. But I have always had a strong commitment to always surrounding myself with great mentors and like-minded peers – a Connection Network that I can depend on and who can depend on me to be there for them too. I truly do what I love, every day.  

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About the guest(s)

Phoebe Lane

Phoebe Lane

Phoebe Lane is both the Managing Director and majority owner of PKL, a specialist office support recruitment agency which she established in 1995. Founded in a tiny shared office on Macquarie Street, Phoebe has successfully grown PKL into a national operation employing 39 permanent employees across Australia. Phoebe’s primary focus is developing the company’s business and financial strategies to maintain manageable growth and to ensure effective service delivery. As part of her role, she leverages industry trends, develops new geographic markets, identifies potential targets and forges industry partnerships to facilitate PKL’s long-term success. Phoebe created PKL to provide the marketplace with a much needed workforce solutions partner that operates on the time-honoured principles of honesty, integrity, trust and accountability. Phoebe’s company, PKL is the only national agency that focuses specifically on office support recruitment. It is considered one of the larger employers of consultants specialising in this sector. PKL currently has an annual turnover in excess of $17 million.  

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