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What is the biggest mistake people make when hiring? How can a small business, with limited resources manage their human resource needs?

Award-winning business owner Phoebe Lane of PKL is this month’s featured entrepreneur.

Phoebe Lane is both the Managing Director and majority owner of PKL, a specialist office support recruitment agency which she established in 1995. Founded in a tiny shared office on Macquarie Street, Phoebe has successfully grown PKL into a national operation employing 39 permanent employees across Australia.

 

Listen to this herBusiness interview with Phoebe Lane to learn:

  • the biggest mistake people make when looking to recruit the right person for their business
  • How can a small business, with few resources best manage human resources as their business needs change
  • Managing resources is hard for many businesses, especially for small businesses. How have you managed resources to maintain growth in the business?

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About the Host

Suzi Dafnis

Hi there. I’m Suzi Dafnis, CEO at HerBusiness. My BIG passion is helping women business owners to grow and scale their business, so that they can create their ideal lifestyle and make a difference in the world. Every day I am inspired by the more than 30,000 amazing women (and...

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    author social links:

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About the Guests

Phoebe Lane

Phoebe Lane is both the Managing Director and majority owner of PKL, a specialist office support recruitment agency which she established in 1995. Founded in a tiny shared office on Macquarie Street, Phoebe has successfully grown PKL into a national operation employing 39 permanent employees across Australia. Phoebe’s primary focus...

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    guest social links:

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  • Website

Latest Episodes

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  2. 358 – Your Brand Walks Into the Room Before You Do — What Is It Saying?
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  3. 357 – How to Use Podcasting to Grow Your Network, Visibility and Influence
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  4. 356 – Is Your Marketing Strategy Flopping… Or Does It Just Need More Time?
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  5. 355 – When Your Business Has Grown—But Your Message Hasn’t
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  6. 354 – From Operator to Leader: Close the Gap Holding You Back
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  7. 353 – The “I’ll Just Do It Myself” Trap and How to Get Out of It
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  8. 352 – The Leadership Skill Most Business Owners Are Missing (And How to Learn It)
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  9. 351 – Soaring One Week, Stuck the Next? The Natural Cycles of Business Growth
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  10. 350 – The Invisible Work Trap That Keeps You Busy but Not Profitable
    26 February 2026

Listener Reviews

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  • A Podcast Full of Great Content!! I listen to a number of marketing podcasts as marketing has been a steep learning curve for me for a while now. The Content Sells Podcast is in a league of its own!...
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About herBusiness

HerBusiness is a community for established women business owners ready to lead differently.

For over 30 years, we've supported women who’ve built successful businesses to refine how they work — strengthening foundations, creating leverage, and stepping out of the day-to-day to lead with clarity and confidence.

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