When things go wrong, customers get upset. Sometimes they blow up in anger. Here are five steps to keeping your cool when your customer is ready to “explode”! Step One: Let them blow off steam! No one is rational... read more
Nothing is more crucial than how a business fixes things after they’ve gone wrong. Find out how you can actually improve customer loyalty simply by the way you handle problems. We all try to get things right, but life... read more
With the Australian property market continuing to go gangbusters it’s pretty hard to convince anyone that their home is not an asset – particularly if they’ve bought into a choice suburb in a major city like Brisbane, Melbourne or... read more
On my last tour of Australia many people were keen to discuss the stock market. They were anxious about the reliability of information available on the business channels – especially the information provided by market analysts. Understanding analysts I... read more
It’s no secret that dog owners are said to bear an uncanny resemblance to their pets. A quick walk in the park proves hilarious testimony to this theory. What’s kept a little quieter is the discovery that these similarities... read more
Join award-winning entrepreneur and CEO Suzi Dafnis at the Profitable Business Workshop on 10 July.
