Get More Referrals and Repeat Sales from Existing Clients

Our existing customers can be our very best source of new business, and the best referrers of new clients.

How many times have you asked a friend where they have gotten something – like a piece of clothing, a website designer, or a bookkeeper?

Word spreads fast when products and services are good, which is why your existing customers are extremely important. They are the ones who are most likely to be return buyers and advocates of your business to others.

Yet often, small-business owners leave this important aspect of business to chance – failing to set up easy ways for customers to be advocates and to refer others, like them.

In this webinar you’ll learn easy ways to up-sell, and to get repeat sales, recommendations and referrals into your existing systems so that you can produce predictable future business.

Watch the free replay until 31 August to discover:

• Easy was to capture client stories (hint: there is a simple systematic formula to follow)
• Secrets to gaining great customer testimonials and using them to boost sale conversions and referrals
• How to ask effective questions to get specific stories that you can utilise as strong content to market
• The value of testimonials and how to keep them rolling in to your business
• How to build-in a referral system that provides a steady flow of new customers (rather than having an ad-hoc system that only kicks in when sales are down)

About the Sponsor

Small Business Festival Victoria

Small Business Festival Victoria gives you the opportunity to be inspired by leaders in the business world, learn new skills to start or grow your business and network with other small business owners.

There are hundreds of low-cost and free events throughout Melbourne and regional Victoria and online on business topics such as business planning, marketing, social media, financial management and much more.

Visit the festival website for more details.