Customer Service can be one of the pivotal deciders when our clients and customers are looking to purchase a product or service; so I have called in an expert to give you the three keys to really nailing that, even in the toughest situation.
Michelle Pascoe of Michelle Pascoe will present The 3 Keys to Exceptional Customer Service: Expectation. Experience. Evaluation.
Suzi, in this MasterClass, Michelle will show you:
- 3 key points of customer service (Expectation. Experience. Evaluation.)
- Service Recovery
- Resilience in the workplace
- The 3 Keys to Exceptional Customer Service with Michelle Pascoe
- Speakers: Michelle Pascoe
- Venue: On-Demand