Customer Service can be one of the pivotal deciders when our clients and customers are looking to purchase a product or service; so I have called in an expert to give you the three keys to really nailing that, even in the toughest situation.

Michelle Pascoe of Michelle Pascoe will present The 3 Keys to Exceptional Customer Service: Expectation. Experience. Evaluation.

Suzi, in this MasterClass, Michelle will show you:

• 3 key points of customer service (Expectation. Experience. Evaluation.)
• Service Recovery
• Resilience in the workplace

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