Hiring someone new to work in your business is one of the most critical decisions a business owner makes, although it is not always given the justice it deserves. When additional resources are needed, hiring decisions can be driven... read more
Just six years ago Leona Watson was approached by two chefs seeking her assistance in starting a ‘food and cooking’ company. They were looking for someone with a love of cooking and a background in marketing and business. Utilising... read more
If you answer your own email, listen to your own phone calls, issue your own refunds, handle your own customer service – you could be killing the growth of your business! A friend once said to me “If you... read more
When you first start out in business, you will no doubt do most things yourself, yet to continue trying to keep control of every task that needs doing by handling everything yourself, you’ll never be able to grow your... read more
There are a number of things you can do and when they are combined with a bit of focus, discipline and consistency they create the magic pill. But for most, what is required can be a little too much... read more
The most important factors that determine how happy an employee is in her job and how effective and productive she is in it are: Does the person feel that she has the opportunity to do what she does best,... read more
In this age of participative management and employee empowerment surely a situation like this merely highlights one last dinosaur in the executive suite. Well, not necessarily because it’s not just the responsibility of management to ensure staff are informed... read more
The Australian Bureau of Statistics tells us that only 20% of businesses will still be running successfully after five years of operation. Furthermore, of that 20%, more than 80% will close down or disappear over the subsequent five years.... read more
In the fiercely competitive business world, no one needs to remind you that your customers are your greatest assets. As a business owner you are aware of it, but what about your staff? Whatever product or service your business... read more
In the fiercely competitive business world, no one needs to remind you that your customers are your greatest assets. As a business owner you are aware of it, but what about your staff? Whatever product or service your business... read more
Knowing how to maintain your staff performance and morale in an unstable economic environment may be crucial to your business success. It could give you the competitive edge that makes a difference. Most small to medium enterprises (SMEs) don”t... read more
The signature on my email currently includes the Albert Einstein quote “Nothing great was ever done alone.” And if you think about some of the people who have done great things – Neil Armstrong, Mother Theresa, Sir Edmund Hilary,... read more
