Choose well Know the skills and personalities your team needs to function at its best. Instead of choosing people “just like you”, select those who fill the gaps created by the areas that you find challenging. If you have... read more
Describe your business to us and how you got the idea and put in into reality? My brother Con and I have been business partners for the past 24 years, buying bankrupt food businesses and turning them around or... read more
For many of us – especially those in service businesses – our existing and previous customers are vital for three reasons: They have already bought from us, so providing they had a good experience, they might buy from us... read more
In any organisation, the hardest thing to do is to create a breakthrough result. The essence of any breakthrough is to be able to look at a situation in new and innovative ways. Consider how Nudie has been able... read more
When you first start out in business, you will no doubt do most things yourself, yet to continue trying to keep control of every task that needs doing by handling everything yourself, you’ll never be able to grow your... read more
Dena Blackman was born in Brisbane just prior to the outbreak of World War II. Raised in an atmosphere of equal opportunity for women, she learned that femininity need not be sacrificed for feminism, that charm achieves more than... read more
The most important factors that determine how happy an employee is in her job and how effective and productive she is in it are: Does the person feel that she has the opportunity to do what she does best,... read more
Influence: An invisible or imperceptible action exerted by one thing or person on another; the power of producing effects by invisible means; to modify, affect, sway; to move or impel to (do) something. – Macquarie Dictionary Whether or not... read more
Is your business giving you the life you want? Is your team happy, productive, innovative and enthusiastic? Your business should provide you with freedom, but unfortunately for many business owners their business feels more like a prison. Whether we... read more
Kate Hurdley is an inspiring woman. Literally. As director of her own personal empowerment coaching and events business, Inspired Excellence, Kate empowers women to honour themselves in all aspects of their lives. Creator of the Goddess Series of seminars... read more
Influence: An invisible or imperceptible action exerted by one thing or person on another; the power of producing effects by invisible means; to modify, affect, sway; to move or impel to (do) something. – Macquarie Dictionary Whether or not... read more
The diversity in people always fascinates me. And when it comes to customer service, the differences in personalities can be particularly striking. It’s the people involved (rather than the specific product) that makes the service memorable in either a... read more
