The diversity in people always fascinates me. And when it comes to customer service, the differences in personalities can be particularly striking. It’s the people involved (rather than the specific product) that makes the service memorable in either a... read more
A useful definition of insanity is: “Doing what you did yesterday and expecting a different outcome.” Uh huh. I agree – it’s crazy! Yet how many of us want improved lives and enhanced performance – without the will to... read more
Celebrate! Celebrate! Celebrate! If you are feeling bogged down, flat or feel like you are not moving towards your business or career goals as fast as you think you should, it could be time to stop, acknowledge and celebrate.... read more
Want to add impact and stretch your marketing dollars further? Perhaps it’s time to revisit the role that public relations plays for you. What exactly is PR? Public relations is, to put it simply, relations between your business and... read more
At the time of writing this I was at Starbucks in Houston airport, with the infinite variety of humanity swirling around me. I’d just finished spending time with my new marketing contractor, Trish Lambert. We met via the internet.... read more
In nearly every training program that I have ever conducted that has to do with creating increases in income, wealth or prosperity, we end up talking about setting goals. This is probably a no-brainer for you. You KNOW that... read more
For a number of years now, mortgage interest rates have been at historical lows in much of the Western world, in some cases at 40-year lows. The general consensus is that low rates mean low mortgage interest payments, and... read more
Every time I conduct the Goal Achievers Program, my students must learn strategies to handle the arrival of unexpected events. For instance, one students goal was to learn to play a song on the harp. Having set the goal... read more
Goals could be categorised into 3 types: 1. Type One is the goal that you know you can and will attain, if you just put your mind to it and get busy on it. You know what to do;... read more
Setting goals is easy. . . the latest research indicates that achieving them is not! Over 22 years, Stephanie Burns, Australia’s leading adult educator has taught literally thousands of individuals a variety of intellectual and physical skills. Consequently, she... read more
