When things go wrong, customers get upset. Sometimes they blow up in anger. Here are five steps to keeping your cool when your customer is ready to “explode”! Step One: Let them blow off steam! No one is rational... read more
Nothing is more crucial than how a business fixes things after they’ve gone wrong. Find out how you can actually improve customer loyalty simply by the way you handle problems. We all try to get things right, but life... read more
All over the world people are enthralled with the American (and Australian) TV program “Who wants to be a Millionaire?”, where, by answering a series of questions correctly, the contestant can walk away with a million dollars. No doubt... read more
Setting goals is easy. . . the latest research indicates that achieving them is not! Over 22 years, Stephanie Burns, Australia’s leading adult educator has taught literally thousands of individuals a variety of intellectual and physical skills. Consequently, she... read more
Most businesses fail. Eight out of ten often in the first five years. Most small business owners have little or no sense of demographics, finances, advertising, franchising or, managing. Mostly they have no purpose, no ideas and no image.... read more
With the Australian property market continuing to go gangbusters it’s pretty hard to convince anyone that their home is not an asset – particularly if they’ve bought into a choice suburb in a major city like Brisbane, Melbourne or... read more
On my last tour of Australia many people were keen to discuss the stock market. They were anxious about the reliability of information available on the business channels – especially the information provided by market analysts. Understanding analysts I... read more
By Blair Singer In a time when pressure is rising, when economic uncertainty seems to be everywhere, when families, communities, companies, nations and regions seem to be battered by never-ending waves of change, turmoil, adversity and challenge, it seems... read more
In an excerpt from his new book Rich Kid Smart Kid™, Robert Kiyosaki shares more of the inspiring and practical financial knowledge passed on from his Rich Dad. Education is more important today than at any other time in... read more
It’s no secret that dog owners are said to bear an uncanny resemblance to their pets. A quick walk in the park proves hilarious testimony to this theory. What’s kept a little quieter is the discovery that these similarities... read more
