About Me - My Biography

Roslyn Hogan is the Head of Customer Happiness at RedBalloon.

Roz has heralded a number of changes within her team, ingraining a sales culture that has become second-nature and resulted in sales doubling in three years.

Roz has formalised the way RedBalloon measures customer experience via the Net Promoter Score, which has seen their NPS consistently at best practice.

This year, her team’s employee NPS came at 100% – a score almost unheard of. Roz has worn a few hats in her career – trainer, leader and manager – and in every role she believes that communication and education can change the way people think, feel and see the world.