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 – How to deliver feedback without damaging relationships

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Hosted by HerBusiness

On air:

31 May 2016

Feedback is a such a fraught issue that while many dole it out entirely too often (and harshly), many others avoid it outright – even when it’s long-overdue, and would benefit both parties to address.

In this episode of herBusiness, Suzi Dafnis interviews author of Fixing Feedback, Georgia Murch, about her framework for giving and receiving workplace feedback that doesn’t damage relationships and everyone is the better for.

Listen to this episode to hear more about:

  • Preparing to give feedback that people will be open to
  • Common mistakes and damage reduction techniques
  • Giving clear and direct feedback
  • Eliminating “winning” and “losing” from the interaction
  • The difference between positive, negative, and constructive feedback (and how much of each to share)
  • Choosing your battles
  • When to push someone who’s ignored constructive feedback
  • The pros and cons of phone, Skype, email, and face-to-face delivery

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About the host

Suzi Dafnis

Hi there. I’m Suzi Dafnis, CEO at HerBusiness. My BIG passion is helping women business owners to grow and scale their business, so that they can create their ideal lifestyle and make a difference in the world. Every day I am inspired by the more than 30,000 amazing women (and men!) in our community and I love finding the best education, mentors, and resources from around the globe, to help them get the skills, knowledge, and support they need to succeed. It’s been my privilege to lead HerBusiness (formerly The Australian Businesswomen’s Network) for the past 23 years (two+ decades – WOW!) because, whilst I’ve enjoyed success in business, I’ve also experienced the highs and the lows – sometimes you can feel on top of the world and in control and other times you can feel isolated, exhausted and stuck. What has made the biggest difference for me has always been having great people around me and having a lifelong commitment to learning. That’s why I am so passionate about the work we do here at HerBusiness – providing a Connection Network for women in business to get the mentors, contacts, referrals, knowledge, and skills they need to grow their confidence, make more money, build their businesses, expand their network and create the lives they love. My entrepreneurial journey started in the spare room of my Sydney apartment in 1994 when my business partner and I started a boutique events company that represented speakers and authors from the USA, here in Australia. Over the years I’ve grown multiple multi-million dollar businesses in the events, publishing and education niches – with teams in Australia, New Zealand, and the USA. Not everything has worked and there has been a degree of trial and error, and a lot of bumps in the road. But I have always had a strong commitment to always surrounding myself with great mentors and like-minded peers – a Connection Network that I can depend on and who can depend on me to be there for them too. I truly do what I love, every day.  

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About the guest(s)

Georgia Murch

Georgia Murch

Georgia Murch is an expert in teaching individuals how to have the tough conversations and create feedback cultures in organisations. She is the author of Fixing Feedback and a highly-engaging speaker.

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